Login Problem

• How to get an activation link?
• If your account is not yet activated, get Activation link
• Forgot password?
• If you have forgotten your password, Recover your password Make sure the e-mail you entered is correct and that the password is case sensitive

Company Career Page

• What is company career page and where do I find it?
• Company career page is nothing but the list of jobs and online assessments created, company description, office locations etc. Users can view the page to apply for jobs, write exams, follow your company etc. You can find the link in the Dashboard.
• How can I share my company career page?
• Once you’ve logged in to your employer account, you can find the share option in your Employer dashboard or on your company career page.

Jobs

• When does a job post expire?
• Job post expires after 60 days, but recruiters can still view the responses got for the expired job post.
• How to close the job post and assessment?
• Unpublish the job post and assessments to close them.

Assessments

• I couldn’t edit / delete the assessment, why?
• This is because your assessment has been published. Unpublish to edit or delete the assessment.
• What is the difference between assessment attempts and days between attempts?
• "Assessment attempts" denotes the number of times the candidate can appear for the same assessment. “Days between attempts” is the gap between re-appearing for the assessment. If "assessment attempts" is specified as 1 then days between attempts is not applicable. If "days between attempts" is 5 then the candidate can write the same assessment 5 days after the first attempt.
• Where can I find the complete candidate profile?
• If you click the candidates name in tags, shortlist and Job / Assessment responses page it takes you to the complete candidate profile.
• I have opted to have both online assessment and RankSheet Assessments for candidates. What score is displayed in the responses page and at the top of candidate profile?
• Online assessment results are displayed in the responses page and at the top of candidate profile. To check the RankSheet Assessments, you can find it in the candidate profile under "Certification Details". If the candidate failed in RankSheet assessment you cannot view the details.
• What is the use of send invitation for Assessments?
• It is used to invite candidates manually through email to take up the online assessment. It can be sent to any e-mail, or the shortlisted / tagged profiles. In case of private assessment you can invite only the candidates who are tagged under particular assessment.

Questions

• What is the maximum limit of the file to upload questions?
• You can upload .CSV files that are below 600 KB.
• When I upload a set of questions, only few are being uploaded. Why?
• This is because of your current plan limit. To upload the more questions, please upgrade your plan.
• Can I delete all the Unmapped questions?
• At a time 100 questions can be deleted incase unmapped questions are more than 100. This bulk delete option is only available to Unmapped Questions and not to Questions that are mapped to skill sets.
• What is the use of difficulty level while creating questions?
• It is used to specify complexity of a question, the difficulty of the question can be marked using numbers, where one will be the easiest and ten is the hardest.
• How to add a new skill set while creating a question?
• While creating a question, the employer can choose the existing skill sets from a dropdown menu. Using the "Create New" option from the skill set dropdown menu a new skill set which is not in the list can be created.
• I have uploaded questions as .csv file according to the plan limit. Can I create more questions manually?
• You can create questions either by uploading questions via .csv file or creating them by using the web form. The plan limit is applicable to both. For example if your plan allows 200 questions you cannot create more questions using either method.

E-Mail Template

• Can I change the e-mail templates?
• Yes, by editing the email template that you want to change.

Logins

• Explain the different types of Login roles?
• Every login falls in any one of the following roles, Recruiter, Team lead, Manager, Global Head. Each and every role has a set of permissions. For example, a recruiter or Team Lead cannot edit company information, logo or create teams or logins. But Global Head, Branch Head and Manager roles can perform these tasks.
• Can we deactivate the primary login?
• No, you cannot deactivate the primary login.
• Can we change the primary login?
• Yes, you can send request to support@ranksheet.com

Team

• I am unable to delete the team, why?
• Because the team you are trying to delete has members. Either you have to change the members to another team or remove all the team members before deleting the team.
• How many teams can a login member lead?
• A login member can lead only one team.
• How to lead multiple teams?
• The person who wants to lead multiple teams can create new login for each team.
• How to share my short list / selected candidate list with a different login or with my team?
• By tagging the profiles, you can share the profiles list within the team.
• Can other team members view my e-mail Templates and Tags?
• Yes, it can be viewed by your team members.
• Shortlist Vs Tags
• Shortlist can be seen only by the login who shortlisted the profile. But tags are visible within the team.

Configuration

• I can’t upload my logo, why?
• The logo must be in .gif/.jpg/.png format with a maximum size of 1MB.
• Can I rename an already created Skill set?
• Yes, using "Edit" you can rename the already created skill set.
• Can we create same team name/skill set again?
• Team with same name can be created across different offices / locations. You cannot create the same team name for your location / office. Skill set with same name cannot be created.
• Why can’t I view my employer configuration?
• If you are a recruiter or a team lead, you are not allowed to view the employer details.
• Where can I view the tagged profiles?
• Profiles who are tagged can be viewed under My Team - Tags.

Employer Account

• Can I close my Employer account?
• Yes, you can send request from your primary account to support@ranksheet.com

Plans And Limits

• How do I know my current plan?
• You can find the current plan in your Employer dashboard.
• How many Team / Login / Tags / Custom Assessments / Questions I can create?
• It is based on your plan limit . Compare plans
• What is the procedure to change the plan?
• You can contact us by Phone or e-mail with your account details.
• Phone No. +91 44 4511 2001 (9:30 AM to 5:00 PM IST - Monday To Friday)
• E-mail support@ranksheet.com
• Our RankSheet executive will assist you to change your plan.

Internal Database

• What is my Internal Database in RankSheet?
• All the received profiles for jobs, assessments and connected profiles are grouped together in Internal Database under the Hiring menu.
• What is Application Status in RankSheet?
• Application Status is used to track a candidate’s present status for the job opening. You may wish to change the Application Status any time in order to keep track of the applicant. Examples of different Application Statuses are Profile Submitted, Resume shortlisted, Interviewed, Offered, Joined etc.
• Can I change the Application Status for received profiles?
• You can change the Application Status for received profiles from any Response page or from candidate’s profile page.
• Where do I find the summary / reports of the received applications?
• Under ‘Reports’, you can find the Application Summary of all your received profiles. It gives you a graphical representation of all the received profiles grouped by application status.

Profile Search

• Is Profile Search free in RankSheet?
• Employers can search profiles from RankSheet for free without any upfront cost. To view the contact details of the profiles that you are interested in you need to buy Profile Credits
• What is Profile Search and how do I connect with suitable profiles?
• Profile Search comes as free in RankSheet. Go to ‘Search’ under Search Profiles to start search. You can either choose to search from the RankSheet Merit list or Search all the profiles. Add skills, experience and location in order to get matching profiles. You can click ‘Connect’ on the suitable profiles to purchase the profile. If you don’t have enough credits or don’t want to connect with profiles right away, you can also add them to your ‘Favourite Profiles’ and connect with them later.
• What is the difference between Search Profiles from Merit list and Search all the profiles?
• Search Profiles from Merit list searches within the list of candidates that have taken online assessments with RankSheet. In Search all the Profiles, you can search all the profiles in the RankSheet resume database irrespective of whether they have cleared RankSheet online assessments or not.
• Where can I find the profiles that I have connected with?
• You can find the connected profiles under Connected Profiles under Hiring. Internal Database also includes the connected profiles.
• To connect with one profile, how much do I need to pay?
• To connect with one profile, you need one Profile Credit. Please check our Profile Credits plan to view the cost.
• I don’t have Profile Credits, can I still search profiles?
• Yes, you can search profiles even if you don’t have Profile Credits and add the suitable profiles to your Favorite Profiles list.
• What is the use of Favourite Profiles?
• When you have insufficient or no Profile Credits, you can add suitable profiles to your Favourite Profiles list. Later when you purchase Profile Credits, you may connect with the Favourite Profiles to view their contact details.
• Why don’t searched profiles or Favourite profiles don’t have the contact details?
• The profiles searched from RankSheet profile search don’t have the contact details. If you want to connect with candidate by getting their contact details you need to buy profile credits. Look at our profile credit plans here.
• What to do if my connected profile(s) doesn’t have proper contact details?
• We will review your complaint and if found to be genuine we will add complementary Profile Credit(s) to your account. For example if you have purchased 10 profile credits and used them to connect with 10 profiles out of which 2 profiles contact details are invalid, you may request for complimentary credits.

Profile Credits

• What are RankSheet Profile Credits?
• RankSheet Profile Credits concept is a pay as you go model to connect with candidates. This module enables you to search all profiles for free and pay to connect with only suitable profiles. Pay only for the profiles that suit your requirement and add them to your connected profiles.
• Where do I find my available Profile Credit?
• After you login to your RankSheet Employer account, on the top right corner of the Dashboard, you can find the current plan of your Employer Account, available profile credits and the option to buy more profile credits.
• Can I buy Profile Credits without logging into my account or even without registration?
• No, you have to register and login to your Employer account in order to buy profile credits.
• I couldn’t buy the Profile Credits, why?
• You may have a pending transaction that hasn’t been approved by the RankSheet administrator yet. You can only have one pending transaction, so wait till the pending transaction has been approved before you buy more Profile Credits
• What are the payment modes to buy Profile Credits?
• On approval of your ordered credits, you can pay via bank transfer, cash / cheque deposit into RankSheet's bank account. We are working on other payment options as well.
• How do I view the usage of my Profile Credits?
• Under ‘Reports’, you can find your Profile Credit usage. It gives you a detailed report on how many credits you purchased, how many credits you spent on profiles, Top-up history etc.

Misc

• What are Response Pages?
• Response pages are pages in your dashboard where you can see the responses/profiles of candidates. These can include Job responses, Assessment responses, Shortlisted profiles, Tagged profiles, Internal database, Connected profiles and Favourite profiles.

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